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# Post Title Result Info Date User Forum
RE: Ball arms/motors stall/make noises whrn adjusting lighting etc during erase   2 Relevance 5 years ago Bruce Table Usage
  We'd like to know more specifics - please contact our Support team. They will try to replicate the problem you are seeing.
RE: Cannot connect to Sisyphus wifi, fails to find ip   2 Relevance 5 years ago Bruce Connectivity
  Hi @Finn, Sorry for the connectivity troubles (and the loose connector, glad you were able to spot it!). We've had some reports of what you described, and our dev is working on it (connectivity problems our are number one challenge). We have a Support meeting tomorrow morning (dev included) and will discuss this. We will get your Mini connected - thanks for your patience.
RE: Request: Ability to add color mode changes and pauses to playlist   2 Relevance 5 years ago Bruce Other Development
  @benrinker - Just got done with a Support staff meeting, and relayed your idea. First off, thanks for sharing your suggestions (and tracks), as well as the great mockup pic. While everyone agreed that some people would make use of this added feature, there WAs concern about added complexity (some of our users find making playlists daunting). Also, what happens if the playlist is played back in shuffle mode? 🙂
RE: RHO Failed   2 Relevance 5 years ago Bruce Table Usage
  Please contact our Support team - they'll get help you get it back in working shape.
RE: Track(s) Play Twice   2 Relevance 5 years ago Bruce App Usage
  I discussed this with our devs and Support team - and no one could come up with a good explanation. One possibility could be a bug involving "pause between tracks" and the "night mode" option to force play on WAke. have you enabled either pause between tracks or night mode? Also - I highly recommend becoming familiar with making playlists. It's very easy to make them: Library> Playlists> hit the "+" ...
RE: My table no longer works, 2 grilled cards ...   2 Relevance 5 years ago Bruce Table Usage
  Please contact our Support desk to set up a replacement if needed.
RE: Connection issues   2 Relevance 5 years ago Bruce App Usage
  I've alerted our dev team - but it would be helpful if you would start a Support ticketso that we can keep track of issues over time.
RE: Magnet shaving bottom of table   2 Relevance 5 years ago Bruce Table Usage
  Well that's not good! I've alerted our Support desk to expect a ping from you - best for you to submit a request so we can keep a record:
RE: Table not powering on...   2 Relevance 5 years ago Bruce Table Usage
  As before - sorry for the problems you're having and the frustration it causes. But also, as before, the place to troubleshoot and fix issues with your Mini is on our Support desk - please contact them for the quickest resolution of the problem:
RE: Ball not rolling smooth   2 Relevance 5 years ago Bruce Table Usage
  The ball's movement normally has a small amount of "jiggle" due to the fact that the sand particle size is not negligible compared to the ball size, and the ball is perturbed slightly as it rolls over the particles. However, if you've experienced a change in the WAy it's moving, please take a video and send it to our Support staff, who will troubleshoot the issue with you.
RE: Light issue   2 Relevance 5 years ago Bruce Table Usage
  Please contact our Support desk -- they'll set up a replacement strip for you.
RE: Marriage Proposal   2 Relevance 6 years ago Bruce Community Tracks
  If you don't WAnt to create your own, we do occasionally create custom tracks for a fee. I can't remember the cost, but drop a request on our Support desk with what you'd like, and they'll get you a quote.
RE: App/Sisyphus Update 1.10.77   2 Relevance 6 years ago matt2 App Updates
  Dithermaster, Would you be able to turn on Log sharing from Advanced Settings, and start a Support ticket for this from the app? I'd like to take a look at the logs from your Mini. Thanks,Matt
RE: App/Sisyphus Update 1.10.77   2 Relevance 6 years ago matt2 App Updates
  ken1, The endless teardrop WAs previously caused by toggling the "Reversible" option on a track that WAs downloaded from Community. You could try toggling the option on the problem track, but I would like to see the logs from your table if possible. It would be easier on my end to work this out via a Support ticket on Thanks,Matt
RE: Connectivity with Lights   2 Relevance 6 years ago Bruce Connectivity
  Hi Lynette - Sorry to hear about your Mini's troubles. Sand being outside the bag during shipping is definitely a killer. I spoke with our Support staff, and they are arranging a complete replacement. Bruce
RE: Connectivity with Lights   2 Relevance 6 years ago Bruce Connectivity
  @lyntal - We have occasionally seen instances where the cable connection for the LEDs gets loose during shipping. Try pulling it out of the Mini's side and re-inserting. Also, check the black connector closest to the strip, as well as the connector at the SisBotBoard (black circuit board under the Mini). If the lights still do not work, please contact our Support desk for further troubleshooting or replacement if needed.
RE: Table now locking up on a regular basis   2 Relevance 6 years ago MicahR Table Usage
  ... could possibly be related to the occasional power losses you've mentioned. If power outages are a frequent occurrence, I would suggest plugging the table into a UPS. The tables do not use much power, 5-50 WAtts max, so it wouldn't take a very large one to keep it running for a while. To debug the cause of the table becoming inoperable after a few hours, I'd like to check the logs on your table. If you WAnt to dive further into this please restart your table, enable log sharing and send a message through out Support portal letting me know logs are available. ...
Table now locking up on a regular basis   2 Relevance 6 years ago john.hughan Table Usage
  ... cycling the table fixes it for a few hours, but a) the problem returns a few hours later, and b) given prior experiences of how the table behaves after power is cut, I don't really like power cycling it. This is unfortunately just the latest aggravation of several in the 5 months that I've had my coffee table. First I ended up having to perform multiple factory resets, each of which restored the table to a slightly different state -- and each of which caused me to lose my downloaded tracks and custom playlists. Then I had a firmware update brick my table, ...
RE: My brand new coffee table lasted a week   2 Relevance 6 years ago Andrewstatham Table Usage
  Thx for the quick reply Bruce. I actually WAs contacted by Colin from Support already and he suggested re imaging the SD Card which worked just fine and the table is now running once again. The only problem I had WAs getting Etcher to work. Every time I tried to flash the .iso file it said "Somethings wrong. If the file is compressed it might be corrupted.., Permission is denied. I ended up downloading Win32 Disk Imager and it worker flawlessly...
RE: Table not powering on...   2 Relevance 6 years ago Bruce Table Usage
  @pvildaver - Don't worry about it being "discontinued" - that only concerns the outer "furniture" and not the internal mechanism (which remains the same for all LE Minis). As above, sorry your Sisyphus isn't working properly - it's possible a connector WAs loosened by vibration during shipping. As above - please contact our Support team, who will get things working ASAP.
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