I received my mini about a week ago and from the get go I was having trouble powering it on. Seems like it only powered on maybe half of the time. Now I cannot get it to power on at all, nothing happens after plugging it in. Power adapter seems to be working as I am getting the blue light, however there is no light under the table and no ball movement. I have checked the connections underneath and have tried multiple outlets with no success. Has anyone else experienced issues with this?
I am super disappointed considering how new the table is, I am convinced it is defective. There doesn't seem to be any additional troubleshooting I can do. Please help me!
Very sorry to hear - but please know that we will make it right. The best place for troubleshooting and/or setting up a replacement, is on our support desk. Our support staff is very diligent, and will get things fixed quickly: https://sisyphus-industries.zendesk.com/hc/en-us/requests/new
@kammanbr - have you received any additional guidance aside from getting a replacement mini? having the same issue and very upsetting as it is also a new purchase (which has recently been discontinued).
I am having issues again with the replacement mini base I was sent to correct the original issue. It has been working for the past several weeks but now has decided to stop working. I am getting power to the unit but nothing happens, the table does no recalibrate and there is no lights or ball movement. However, there are lights on underneath the table indicating that it is receiving power. Please help!
@pvildaver - I was sent a replacement base and that fixed the issue. I think my original unit was defective. I am having issues again though, this time I am getting power to the unit but nothing is happening. Super frustrating considering how expensive these things are! They do not seem very reliable, I can't even display it anymore was it just looks like a $800 box of sand.
As before - sorry for the problems you're having and the frustration it causes. But also, as before, the place to troubleshoot and fix issues with your Mini is on our support desk - please contact them for the quickest resolution of the problem: https://sisyphus-industries.zendesk.com/hc/en-us/requests/new