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Privacy Policy

Last updated: July 1, 2020

What information we collect

This website uses cookies (full description below) in order to improve and understand user behavior. By continuing to use this website you consent to this policy.

When you sign up for an account on our website we collect your name, address, phone number, email address, and credit card information. (The credit card information is not viewable.) These are all necessary to complete and ship your order. Our shipping company requires a phone number.

When you contact support we collect your email address which can be used to connect with the information from your account. We also collect your name and we may ask for additional information necessary to provide support. These are necessary to returning full function to the table or Mini.

When you use our mobile app, or connect your Sisyphus table or Mini to local WiFi to control your Sisyphus, we collect (anonymous unless you share your Pi ID) the table or Mini name, the local IP, the table capability/size by config used, and the date/time of last communication from server. We use these to collect server usage analytics and provide the best user experience possible.

When you opt in to log sharing and share you Pi ID the information we collected above is now linked to you, our customer. We can then offer these support capabilities: remotely trigger table function that is normally only available locally (play/pause, update, etc.), remotely pull log files, and additional remote debug functions limited to necessary needs for returning full function to the table or Mini. We collect this to provide support for our products.

When you register for our community page in the mobile app to download tracks or we collect your email, username and the tracks you download. We use these to uniquely identify your account and provide password recovery services. Your username will also be used for authorship if you choose to share tracks.

and who is it shared with?

The third parties this information may be shared with include our payment processor (Square, PayPal, or Stripe), our shipping company (FedEx), and our email / newsletter service provider (Mailchimp). You must opt in to receive the newsletter. We do not share your personally identifiable information with anyone else.

How is the information secured?
All information is encrypted using secure socket layer technology (SSL) and card information is tokenized using Stripe JS.
How can this information be corrected?
You may log into your account and modify your name, address, phone number, and email address. You may also contact us at [email protected] to access, correct, amend or delete your personal information.
What information do we keep?
We keep your information except credit card numbers. The Square, PayPal, or Stripe payment gateway never stores more than the last four digits of your credit card when storing payment tokens for re-use. This information is needed to identify your order so we can verify your purchase and provide lifetime support of your product/s.
Do we use cookies or pixel tags?
The site uses the following cookies, and none of them store personal information –

  • WooCommerce and Shop Cookies (these are used by the online shop in order for it to function properly).
  • Google Analytics Cookies (these are used to count visitors and recognize how they move around the site).
  • WordPress Cookies (these are used for storing visitor preferences, and to ensure the WordPress site functions properly).
  • Facebook pixel (for marketing and behavior)

Do we collect information when you interact with us on social media or use social media buttons on our site?
You may see Facebook “like” buttons or “share” buttons on our website, or similar buttons on our website or other social media sites. If you use those buttons, we may collect your IP address and where you were on our site or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them. Your behavior after clicking on one of our Google ads may be tracked in order to identify value of advertising channels to show you items you may be interested in.
Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
How do we respond to “do not track” signals
We do not track our customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

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