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(@jcramer23)
Contributor
Joined: 1 year ago
Posts: 2
March 26, 2019 10:12 pm  

Hello! The erase track disappeared months ago from my app. I’ve tried deleting the app a few times and unplugging the table but I can’t recover this track. Also the app doesn’t update the software when I try to do so. Also the app doesn’t restore my table to the factory presets when I click that button either. Anyone else having this problem?  Any suggestions?  Thsnks


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(@micahr)
Admin
Joined: 1 year ago
Posts: 17
March 27, 2019 10:43 am  

@jcramer23 To verify this issue I need to know the current firmware of your table. Please go to settings>advanced and reply with the number next to 'Sisyphus Firmware Version'

Thanks,

Micah


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(@jcramer23)
Contributor
Joined: 1 year ago
Posts: 2
March 27, 2019 12:55 pm  

Version 1.9.9


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(@micahr)
Admin
Joined: 1 year ago
Posts: 17
March 27, 2019 2:10 pm  

Thanks for that info. We'll need to restore your firmware - details in support case...

For anyone else seeing similar issues and version 1.9.9 please see this post:  https://sisind.wpengine.com/community/app-usage/firmware-1-9-9-announcement/

Thanks,

Micah


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