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Table not going to ...
 

Table not going to centre or to full radius  

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(@jonj-kay)
Contributor
Joined: 2 years ago
Posts: 14
December 20, 2018 4:01 pm  

Hi guys, the following has been happening regularly over the last couple of weeks;  on any given path the ball heads to the centre but then continues to try to operate even when it is there, also, the ball does not go to the full extent (Radius=1).

a hard reset (turn off and on again) does rectify the issue for a a couple of days, then I spot it is repeating the issue.

the below link shows both issues (running a plough in play list with pause at end of track).

any ideas - software / hardware?

cheers

j

 

https://photos.app.goo.gl/mkSjLDpmFPH1p2SB9


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(@bruce)
Admin
Joined: 2 years ago
Posts: 207
December 20, 2018 7:17 pm  

@jonj.kay - I've got some ideas as to possible cause. The videos are helpful - thanks! I've created a support ticket, where we can pursue this more - you should see get an email shortly...

Bruce


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(@jonj-kay)
Contributor
Joined: 2 years ago
Posts: 14
December 20, 2018 11:52 pm  

Thank you Bruce.

j


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(@jonj-kay)
Contributor
Joined: 2 years ago
Posts: 14
January 15, 2019 5:05 pm  

Incase anyone happens upon this post and wants to know about resolution:

After some back and forth pictures and diagnostics with Bruce,  The issue was identified and the errant part is being replaced;

Bruce / Sisyphus Industries is sending the replacement direct to me in NZ.  so I would like to record full satisfaction of the service supplied so far and appreciate that the team is standing by their product and providing excellent service.

Thanks guys.


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(@jonj-kay)
Contributor
Joined: 2 years ago
Posts: 14
January 21, 2019 1:40 pm  

Hi Guys.

 

I would really appreciate acknowledgement of the latest issues on ticket 3243.

Mainly that someone has viewed the issues and is considering possible solutions or if I can provide any further information regarding the replacement sisbot not operating correctly.

thank you in anticipation.

Jonathan


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(@bruce)
Admin
Joined: 2 years ago
Posts: 207
January 22, 2019 10:03 am  

@jonj.kay - With your help (sending excellent pics and video), I believe we've uncovered the problem: We accidently shipped the wrong SD card in your replacement Sisbot (you have a coffee table, but the card is for an end table). The fix is easy, with instructions on the support ticket message I just sent.


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(@jonj-kay)
Contributor
Joined: 2 years ago
Posts: 14
January 25, 2019 5:28 pm  

Thanks Bruce.

SD card changed and table running as expected.  Thanks for the support.

j


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