LED Brightness  


Joined: 3 years ago
Posts: 1
December 22, 2020 4:03 pm  

I'm having issues with the brightness of the LED'S. It seems like they are on max brightness at all times. Auto brightness on, max brightness, auto brightness off max brightness. 

Sleep mode, lights don't turn off, or dim at all. 

When I use the brightness slider, with the auto off, and move the slider from the highest to lowest setting I can see it change ever so slightly lower, but maybe like 1-2 lumens, which makes no difference. 

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Joined: 3 years ago
Posts: 375
December 23, 2020 9:05 am  

Please contact our support team - sounds like a possible hardware problem. (We just began a 2-week holiday shutdown - we will continue to monitor support requests and respond, but it may take a few days.) 


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