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Dropping connectivity

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(@dan-shoop)
Contributor
Joined: 5 years ago
Posts: 3
Topic starter  

I went through setup successfully and my mini is on my network. I can then connect with my app.  I send it to sleep and when I come back I cant connect my app to the mini (scan fails)

If I unplug it and plug back in then its OK and I can reconnect. However its now starting to just stop (ball stops) after about 10 minutes or so.  I check in the app to see what is happening and I cant connect

I unplugged/plugged in and checked its IP address and on the next stop I rescanned and couldnt find it and so I tried to manually enter that IP address.  It said no sisbot present

Hmmmmmmm 


   
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(@bruce)
Admin
Joined: 6 years ago
Posts: 532
 

Hi @dan.shoop,

Sorry you're Mini isn't behaving.  What you describe certainly isn't normal. Please contact our support desk at: https://sisyphus-industries.zendesk.com/hc/en-us/requests/new . Our staff will help you get your Mini working properly ASAP.


   
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(@dan-shoop)
Contributor
Joined: 5 years ago
Posts: 3
Topic starter  

I created case 9842

However I can now see that its on channel 8 and I still cant connect to it

I can ping its IP address and get replies but when I try to connect directly to it, it says no sisbot

Note that its connecting to a Netgear EX770 or EX8000 mesh extender using smart connect to create one network out of everything (Nighthawk R8000P router) 


   
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(@dan-shoop)
Contributor
Joined: 5 years ago
Posts: 3
Topic starter  

Resolved by nice support guy.  The underlying raspberry pi comes with US as locale and I had enabled night mode and so it went to sleep between 22:00 and 08:00 for somewhere in the US - which was in the middle of my day.

So switched off night mode and it didnt stop (sleep) anymore.  

Also because it annoyed me, I also accessed the raspberry pi and changed config to have UK as timezone and Europe as Wifi channels

Many thanks Sisyphus


   
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