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Uncaught TypeError  

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(@kickstarter-2)
Contributor
Joined: 3 years ago
Posts: 3
October 18, 2020 9:29 pm  

I haven't used the app in a while, and when using it today I'm getting: 

Uncaught TypeError: Cannot read property 'split' of undefined - file:///android_asset/www/prod/models.js 2895

I get 2-3 of these in a row which I dismiss, after which the interface for the home and library tabs shows no tracks. If I kill the app I can see the tracks again until I get the error. Android 11 on a Pixel 4. 


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(@bruce)
Admin
Joined: 3 years ago
Posts: 374
October 19, 2020 7:57 am  

Can you tell me what version of the firmware your table is running? It's listed under Settings/Advanced/Local Sisbot Version. If you can't use the app to get to that screen, try connecting to the table with a web browser.


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(@kickstarter-2)
Contributor
Joined: 3 years ago
Posts: 3
October 19, 2020 10:52 am  

My firmware version is 1.10.73. This is one of the original kickstarter tables. 

The web interface works fine except it wont let me login in the community tab. I'm assuming it's the same credentials I used here?


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(@bruce)
Admin
Joined: 3 years ago
Posts: 374
October 19, 2020 3:16 pm  

Have you already updated the mobile app too? (auto-update is a setting you can choose on your phone). I have relayed this to our dev team.

 


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(@micahr)
Admin
Joined: 3 years ago
Posts: 44
October 19, 2020 3:36 pm  

The credentials for community are not the same as our website. You'll need to create a separate account with community.

As Bruce said, please make sure your app is up to date. If it is and you're still seeing the issue, please take a screenshot of the error and send us a message by clicking the 'help' button on the right of this screen.

Thanks


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(@kickstarter-2)
Contributor
Joined: 3 years ago
Posts: 3
October 21, 2020 10:46 am  

Sorry for the slow reply. I had already updated the app. Will send a screenshot shortly. 


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