[Solved] 1.10.13 update problem

@pawliger - We've been working hard on making sure something like this doesn't happen. Obviously, we missed something - sorry. We will be very interested to learn what happened so we can fix it. I've created a support ticket for this, and you will hear from our support team shortly.

Bruce

@pawliger - This is definitely not ideal but is currently expected with wood base tables on this update. We did not communicate clearly about how to avoid this situation and I apologize for that. Thank you for letting us know your experience and I'll make sure to alert all other wood table owners. 

What caused this - we pushed a functional change to the operation of these tables that is intended to increase home (center) precision. This new change by itself causes the table to not home correctly in the event it resets without power-cycling the table. This happens during factory resets, name change, and updates. To avoid this issue we added another functional change that returns the ball to home before a factory reset, name change and update. Since we added the changes simultaneously, the fix (home before update) was in place too late to prevent what you saw. Now that both changes are in effect you should not see this behavior on subsequent updates.

We're very sorry for the inconvenience,

Micah Roth, COO 

I have the v1 metal end table, and ever since updating to 1.10.13, it's occasionally clicking and sounding like it's stuck and struggling to move. Would the centering issue affect these tables as well? The issue is most evident in the spiral patterns, which made me wonder if this update included new patterns that were straining the machine.

Thanks!

@jaclynm - I don't think the update is the cause, but the best place to do back and forth troubleshooting is on our support desk. Please start a new help request at:  https://sisyphus-industries.zendesk.com/hc/en-us/requests/new

Bruce