Table stopped worki...

Table stopped working  


Joined: 1 year ago
Posts: 1
December 30, 2018 9:54 am  

Hi there,

We have been enjoying our table thoroughly since we received it a few weeks ago.

Yesterday it started having problems.  Firstly the last pattern it made has the straight line in the image I have attached.  Now the arm does not move at all and there is a clicking noise as the table is attempting homing.  The arm is fully extended.

It seems like I can connect to the table via the app but it is unresponsive - it claims there is a firmware update 1.9.9 available but it will not run and the Advanced tab claims version 1.9.9

I have opened a support ticket as well but hoping for a fix today/tomorrow as we are having a New Years party and would love the table to be in action!


Joined: 1 year ago
Posts: 174
December 30, 2018 10:15 am  

Hi @brian.werner,

Sorry to hear your table is misbehaving. I see your ticket in our support desk - we'll follow up there, and get it up and running ASAP.



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