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Table stopped working  

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(@brian-werner)
Contributor
Joined: 10 months ago
Posts: 1
December 30, 2018 9:54 am  

Hi there,

We have been enjoying our table thoroughly since we received it a few weeks ago.

Yesterday it started having problems.  Firstly the last pattern it made has the straight line in the image I have attached.  Now the arm does not move at all and there is a clicking noise as the table is attempting homing.  The arm is fully extended.

It seems like I can connect to the table via the app but it is unresponsive - it claims there is a firmware update 1.9.9 available but it will not run and the Advanced tab claims version 1.9.9

I have opened a support ticket as well but hoping for a fix today/tomorrow as we are having a New Years party and would love the table to be in action!

Thanks!


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(@bruce)
Admin
Joined: 11 months ago
Posts: 140
December 30, 2018 10:15 am  

Hi @brian.werner,

Sorry to hear your table is misbehaving. I see your ticket in our support desk - we'll follow up there, and get it up and running ASAP.

Bruce


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