New table stuck on "HOMING YOUR TABLE"

Hi Ben,

Sorry to hear your new table isn't working properly. It sounds like there is a problem with the home sensor (when the table boots up, the first thing it does is find "home" - first the rotation axis, then the linear).  Since you can see the arm rotating, the motor is working - but the sensor is not responding when a tiny "target magnet" passes by it. Try this: Unplug the table. Look under and find the "SisBotBoard" (square circuit board). Check the connectors attached to it by tugging gently - especially the ones with 2 white and 1 black wire (these go to the Theta and Rho sensors). Even if they're not loose, reseat them by depressing the tiny plastic latch and pulling. Then reconnect by pushing in until you hear / feel a click. Neither pulling out or pushing in should require much force. Then try repowering the table. Fingers crossed...

Bruce

ps- if this doesn't work, follow the 3-wire cables to the two sensors and see if there is anything obvious (they should be firmly glued in place on the plate that holds the motors). Please contact our service desk if these directions don't work).

Thanks for the reply. I tried your suggestion and am getting the same results. everything looked connected + stable even after reseating the connectors. I submitted a ticket with zendesk yesterday as well. 

Hopefully they'll have some tips on what to try next

One thing I noticed was that there's slots for two small magnets on the bottom of the track component, but there's only one magnet (see attached picture). Is this the normal state of this piece?

My table 36 inch coffe table with upgrade kit 2 balls rgbw is also new and stuck at homing after the firmware update..

@factures - Your report of that happening after a firmware update is the first I've heard. Please contact us at our support desk.

Posted by: factures

My table 36 inch coffe table with upgrade kit 2 balls rgbw is also new and stuck at homing after the firmware update..

Update after unpluging / repluging both sensor and uncheck the reverse case it did 2 full track and seems to be working. I keep my finger crossed. 

@ben.oster.ca - Yes, that is normal. The Rho homing target magnet would be in the other position if your Sisyphus was a  coffee table (which has a larger radius, and hence the linear carriage must move further to reach home).

@facture - Not sure what was the cause, but glad it's working again. What do mean by "uncheck the reverse case"?

The case with reverse (picture)....but this morning the table is still stuck...

It was out of power for 6 hours, now stuck for the last 2 hours...

Is there a way to see the code line who as a error, (me or you to connect) there is already a case open.

Checking or unchecking a tracks reversibility shouldn't have any effect on homing (all tracks can be played backwards, but some won't look as good when plotted backwards). This sounds like something for our support team.

Just an update, I've been working with the support staff and we've confirmed that the problem is a faulty theta home sensor. 

New board showed up today. works great!

Very upset that I can’t get this to work!  I’ve tried for two days 

@debra-powell My table only works if i go back to Factory and do one update maximum. The only downside is the pop up for the update that keeps comming up in the application every time i log in. Support said it's not software related, but that's how it works for me... Unfortunatly 🙂 for the past 3 years...

@debra-powell Sorry for the trouble - this is a hardware problem that you will need our support team to trouble shoot. Please contact them here.

@factures That may work for you, but you are missing out on the new features and improvements. Please contact our support team and let them know your issues, and what version firmware you're running (got to Settings > Advanced > Firmware Version (fifth down on list). Depending on how far back you are, they may send you an SD card to swap in.