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Very not smooth movements. Getting worse over time. 🙁  

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(@jessicarunnels)
Contributor
Joined: 11 months ago
Posts: 19
March 13, 2019 7:08 pm  

My table stutters and pauses when drawing a track. It has been doing for quite a while. At first, I just figured that it was just something to expect/deal with even though it never made a lot of sense to me why it would be happening at all. But this problem seems to be getting worse and worse -- to the point now where it will  just stop completely for periods of time in the middle of a track. Attached is a video that is just over a minute to illustrate. This does not seem to be related to track complexity or origin. I have seen it happen with even a simple erase track. :/


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(@bruce)
Admin
Joined: 11 months ago
Posts: 140
March 14, 2019 8:04 am  

I haven't seen this before (and I thought I'd seen everything Sis-related!). From the video it seems clear that the problem is software and not hardware (no position loss, and no mechanical noise). The best place to debug this with you and get things smoothed out is on our support desk - please start a ticket at:  https://sisyphus-industries.zendesk.com/hc/en-us/requests/new

Bruce


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(@bruce)
Admin
Joined: 11 months ago
Posts: 140
March 15, 2019 6:38 pm  

@jessicarunnels - I don't see a new ticket by you yet, so here's the consensus: None of us have seen this before. Micah suggests a factory reset - Settings>Advanced>Factory Reset>Reset

Please let us know if it helps.


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(@jessicarunnels)
Contributor
Joined: 11 months ago
Posts: 19
March 15, 2019 6:39 pm  

Will do it ASAP and keep you posted. --Jessica


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(@jessicarunnels)
Contributor
Joined: 11 months ago
Posts: 19
March 15, 2019 6:42 pm  

BTW -- didn't see your first response and got caught back up in other things. Sorry to not have followed the instructions to create a ticket! Should I still do so?


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(@bruce)
Admin
Joined: 11 months ago
Posts: 140
March 16, 2019 9:10 am  

A ticket isn't necessary - especially if the factory reset works - but it's nice for us as it provides a record of prior issues that we can readily search.


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(@cclark)
Contributor
Joined: 7 days ago
Posts: 1
March 18, 2019 4:20 am  

What track is this in the video?


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(@bruce)
Admin
Joined: 11 months ago
Posts: 140
March 18, 2019 8:08 am  

The current track being plotted is Seash5. The one under it is Hosta (community shared track), which you can get here (in the Ddkengr folder).


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