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Manually change time & date  

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(@shift4)
Contributor
Joined: 7 months  ago
Posts: 3
June 11, 2018 7:39 pm  

I have an issue when using Night Mode, since my table seems to have the incorrect time of day. The hours that I set for Night Mode are not the hours that the table turns off and on during. Is there a way to re-sync the date and time or enter it manually?


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(@bruce)
Admin
Joined: 8 months  ago
Posts: 85
June 11, 2018 10:23 pm  

This is an issue we're working on. Can you tell me some details:

How far is the timing off?

Is it always the same increment off?

What version are your running (Settings> Advanced>Sisyphus Firmware Version) - ?

We'll get this fixed.


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(@shift4)
Contributor
Joined: 7 months  ago
Posts: 3
June 12, 2018 11:47 am  

The timing is off by quite a lot (4-6 hours I think)

It does appear to be the same increment off each day.

I am running the latest firmware, v1.4.0


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(@bruce)
Admin
Joined: 8 months  ago
Posts: 85
June 12, 2018 2:02 pm  

One thing to check for is that the times for sleep and wake might be swapped. "Start" means the time sleeping starts, not the ball :). I think the table gets the current time from your phone. If you've only connected with a browser, try the mobile app. In the mean time, you can either disable Nightmode, or you can try "fooling" it by putting in times will compensate for what sounds like a fixed timing error.

 

We will ping our dev team, but if this doesn't fix itself, please create a support ticket (bottom of the page).


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(@shift4)
Contributor
Joined: 7 months  ago
Posts: 3
June 12, 2018 7:45 pm  

Correct, I have the start time set to when Night Mode should start (and the table should turn off). I've only connected to my table with the phone App so far, when I first set it up the time was correct but something happened since to make it change. I will try shifting the start/stop time to compensate as a temporary solution for now.


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(@slbeason)
Contributor
Joined: 8 months  ago
Posts: 1
October 16, 2018 4:06 pm  

Did this get fixed or updated?  Our table was delivered yesterday (10/15/18) and we are over the moon thrilled with it, but the night mode did not work for us - it is way off.  I am using the latest firmware (as of yesterday) and the Android app on my phone.  I can't find anywhere in the settings to set the current time.  Please advise...thanking you in advance.


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