There were a small number of our tables that shipped with a broken version of firmware that disallows updates. When did you receive your table? Also, if possible connect to your table via a browser go to settings>software updates and let me know the full version numbers listed there.
If you do have a faulty version there are two options for recovery.
-If you’re comfortable re-imaging the micro SD that’s loaded in the Raspberry Pi here are the images
– End Table – https://www.dropbox.com/s/mcphyrs9ppztf8k/ease%201.0.8%20nov30%2022%20end%20table.bin?dl=0
– Coffee Table – https://www.dropbox.com/s/xga73oqfsrenk6o/ease%201.0.8%20nov30%2036%20coffee%20table.bin?dl=0
-If the above does not make sense or you prefer I’ll send a replacement micro SD with updated firmware ASAP