Troubleshooting Table

When I plug in my table it makes a knocking or clicking sound and the ball doesn’t move.

April 12th, 2018 by Collin

Occasionally in shipping or when moving the table loses it’s position. The knocking sound causes no harm to the table or mechanics. In most cases you can allow the table to do this for up to 2 minutes and it will correct itself. If it does not please contact us.

After I poured sand in my table and started it the ball starts and stops.

April 12th, 2018 by Collin

This is usually caused by deep spots in the sand. You may choose to let it keep running and it will slowly push over deep spots. This can take 24 or more hours. Alternately you can remove the glass top and smooth the sand with a business card or something similar.

My table is loud. What can I do?

April 12th, 2018 by Collin

The number one reason for increased sound from your table, is setting the play speed to the higher end. Try turning down the speed slider on your app or web page interface. If you hear a steady crunching or rubbing sound this is the ball rolling through the sand. You can minimize it by slowing [read more]

When the lights are dim they flicker. What can I do?

April 12th, 2018 by Collin

In some situations the auto-dim function has difficulty setting the light level. You can turn off auto-dimming in advanced settings found in the settings tab of the web app or mobile app. We are continually developing our software to fine tune the auto-dim function so make sure to update your software often in the settings [read more]

There is a large amount of sand built up around the outer edge. Is this ok?

April 12th, 2018 by Collin

This is does not cause a problem with function. However, over time, depending on the tracks you’ve been playing, you may find the sand becomes thinner than ideal in the center. Some tracks are particularly good when played backwards (outside to center) at moving sand toward the center. These include “Apache1”, “Sola3” and “Peoni1”. To [read more]

I plugged in my table and it’s not working!

April 12th, 2018 by Collin

After plugging the table in and waiting a minute are the lights on? 1. Yes It may take a few minutes before you see noticeable movement If the sand is too thick the ball may stop and start or not move at all Smooth/thin the sand so the ball is able to move more easily. Check to see [read more]

My table is making a screeching or scraping sound

April 12th, 2018 by Collin

Occasionally during shipping or manufacturing the mounting bushings on the mechanism may become misaligned. This may cause a screeching sound and/or mechanical obstruction is severe cases. Fortunately the issue can be easily resolved without tools. To check if your table has this issue take a look under the table and identify the 4 orange rubber [read more]

Resetting your table if you can’t connect to it

April 12th, 2018 by Collin

Power down your home wifi and leave it off until the following steps are complete. Wait up to 5 minutes and open your phone’s wifi settings. You should now see the Sisyphus network. Connect your phone to it. Open the Sisyphus app. Connect to the table as you normally would. If successful, go to settings>software updates>reset to [read more]